OUR COMMITMENT TO CLEANLINESS

DEAR GUEST:

As early reports indicate that the spread of COVID-19 is beginning to slow, the Mexican Federal government has announced that both the quarantine and travel restrictions will be lifted soon.

We understand how crucial it is to establish new, and higher, standards of cleanliness and hygiene and to implement social distancing. To ensure a clean environment for both our guests and team members, we have partnered with PREVERISK, a global leader in hotel consulting certified in COVID-19 preventive protocols for disinfection, hygiene and general sanitation (Hygiene Response Certificate).

At all times, the health of our guests and team members is our priority. In addition to tapping into the expertise of our consultants, we will also ensure that the hygiene practices at all of our facilities meet, or exceed, the recommendations of local and international health authorities, through the following actions.

UPON ARRIVAL
CLEANING & SANITIZING
ROOM DISINFECTION
SOCIAL DISTANCING
FOOD & BEVERAGES
POOL, SPA & GYM
TEAM MEMBERS HYGIENE